Fortunately, if your purchase was not quite right, it is easy to send back. You just need to return the item to us within 30 days of receiving it. Remember to state the order number or the name of the person who placed the order.
The easiest and safest way is to use our GLS package label. It only costs 29 DKK, which is deducted from the amount you need to return (when exchanging for another item, the label is free).
You can pick up the GLS package label and return slip right here:RETURN PORTAL
Please note that you are responsible for the package reaching us. We therefore always recommend that you use our package label, as the package is insured and traceable. Remember to save the receipt for submission!
If you do not wish to use our label, please send the package to the address below. Remember that it is you who bears the full responsibility for the package reaching us! Send the package to:
Jakes Apparel ApS
Møllevangs Allé 166
8200 Aarhus N
Read more about the rules for return in ourterms of trade.
Exchange for another item or size
If you want to exchange for another item or size, you can use our return label for free. You can exchange in two ways:
1. We will send you the new item once we have received your return. Contact us if necessary. beforehand so that we can reserve the item for you.
You can buy the new item at the shop immediately if you want to be sure it will not be sold out. Then we return the amount for the returned item when we receive it.
If you want to exchange for an item that is more expensive than the returned item, use option no. 2.
You can pick up a return slip and free package label on our return portal:
Returning a gift
We basically transfer the money to the card that was used to pay for the order. But if you want, we can instead put the money in a gift card, which is sent to your e-mail address. Write on the return slip if you want this. If you choose this solution is we pulldoes not the 29 DKK in return shipping.
Returns from addresses in the EU
If you want to return an item, you must send it back within 30 days of receipt. You must pay the return costs yourself. You are responsible for the package until we have received it, so we recommend that you send it as a traceable package and receive a receipt. Send the package to:
Jake's Apparel Store
Møllevangs Allé 166