You must pay the direct costs in connection with the return of the item. Remember that you are responsible for the package until we have received it.
If you live in Denmark, you can choose to use our package labelThe label is prepaid, but we deduct 29 DKK from the amount you must have refundedIf you want to exchange for another item, we pay the return shippingYou can download a package label here:Return portal link
If you fail to receive your item and it is returned to us, we will deduct the return costs from the amount you must return.For goods from Denmark, the amount is 39 DKKFor foreign shipments, this is the applicable price from GLS.
If you do not want to use our package label or if you live abroad, you must send the item back to:
Upon return, you are responsible for the item being packed properlyYou bear the risk of the item from the time of delivery of the item until it has returned to usSo we recommend that you send the package as a parcel post and receive a receipt for submitting the return package.
Once we have received your item, we will refund the amount of the item as well as the original shipping costsPlease note that we only refund an amount corresponding to the cheapest form of shippingThe money is transferred to the card used to make the purchaseIf desired, the money can also be transferred to a gift cardWe usually transfer the money the same day we receive the return packageHowever, during holiday periods it can take a little longer.
When you place an order on Jakesapparel.dk, we need your information in the form of name, address, telephone number and e-mail address so that the order can be delivered to you and to be able to give you a status of your order on an ongoing basis.All information that Jakesapparel.dk registers in order to process your order is treated confidentially and in accordance with the Personal Data ActThe information will not be sold, passed on or otherwise transferred to third partiesPursuant to the Personal Data Processing Act, you have the right to access and request to change or delete your personal information.
Jakesapparel.dk is hosted on American serversAccording to new EU legislation, we must therefore make it known that your address information is sent to the USA when you shop at Jakesapparel.dk
Reservations are made for typos, price increases and sold-out items.Complaints
If you experience problems with in connection with purchases on Jakesapparel.dk and we can not reach an agreement on a solution, it is from d9January 2016, it has become possible to use a new website for online dispute resolution if you are resident in the EUFind the website here:online dispute resolution